646-223

Unified Communications Express AM

The 646-223 UCXAM Unified Communications Express AM exam tests a candidate's knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.

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Exam Topics:

The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Develop business requirements for a Unified Communications SMB customer

Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility,
Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process

Describe the value of convergance in Cisco Unified Communications Express solutions

Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers' existing infrastructure
Describe how solutions can simplify SMB customers' operations

Describe the capabilities of Unified Communications Express solutions

Describe the functions of various UC Express Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Express Endpoints -- include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
Identify Unified Communications Express Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified
Communications Express Solution

Describe the value propositions of Unified Communications Express solutions

Describe how UC Express solutions can increase employee productivity
Describe how Cisco Unified Communications Express improves customer responsiveness
Describe how Cisco Unified Communications Express can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications Express solution
Identify the unique advantages of Cisco's UC Express solutions over the competition - converged infrastructure, network services, etc.

Describe the Account Management resources for selling Cisco Unified Communications Express Solutions