ISO/IEC
T2874
Introduction to ISO/IEC 20000 English
In December 2005 the standard ISO/IEC 20000 was published as an international standard for IT Service Management to formally measure and control an IT organisation's delivery of IT Services. The standard, which is based on ITIL, has been in demand for some time and is a development of the British standard BS 15000. By using a process orientated way of working providers of IT Services, internal as external, can deliver services that are customer focused with high quality at a lower cost. This cou
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T2875
ISO/IEC 20000 Consultant course English
In December 2005 the ISO/IEC 20000 was launched as an international standard for IT Service Management. The standard measures and quality assures an IT organization's service delivery. The standard, which is based on the ITIL Best Practice, has been in demand for some time and is a development of the British standard BS 15000. By using a process based way of working IT providers, both internal and external, can deliver services with higher quality, more customer focus at a lower cost. This cours
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T1015
ISO/IEC 20000 Introduktion
I december 2005 publicerades ISO/IEC 20000 som är en internationell standard för IT Service Management som
formellt kan mäta och kvalitetssäkra en IT organisations tjänsteleverans. Standarden, som baseras på ITILs
ramverk, har länge varit efterfrågad och är en vidareutveckling av den brittiska standarden BS 15 000.
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